Frequently Asked Questions

1. How should I care for my Towelsy towel?

Upon receiving your new Towelsy luxury towel, wash it initially to align the natural cotton fibers and enhance its durability. Machine wash with cold water on a gentle cycle using a moderate amount of detergent. Avoid washing with items that may snag the fabric. Do not use bleach or fabric softeners as they can reduce absorbency. Tumble dry on low heat to minimize the risk of shrinkage.

2. What makes your towels different from others on the market?

Our towels are crafted using premium materials like long-staple Turkish cotton, known for its exceptional softness and durability. We also prioritize meticulous craftsmanship and quality control throughout the production process.

3. Are your towels suitable for sensitive skin?

Yes, our towels are made from hypoallergenic materials and are Made-In-Green certified, ensuring they are free from harmful chemicals and safe for sensitive skin.

4. How should I care for my luxury towels?

We recommend washing your towels in warm water with a mild detergent and avoiding the use of fabric softeners, which can diminish their absorbency over time. Tumble dry on low heat for best results.

5. Do you offer customization options such as monogramming?

Yes, we provide personalized options including monogramming services to add a bespoke touch to your towels. Contact our customer service for more details.

6. What is the GSM count of your towels?

Our towels have a high GSM (grams per square meter) count of 800+, ensuring plush thickness and excellent absorbency for a luxurious experience.

7. Are your towels eco-friendly?

We are committed to sustainability. Our towels are made with responsibly sourced materials and are Made-in-Green certified, indicating they are free from harmful substances and produced in an environmentally friendly manner.

8. Do you offer bulk pricing for large orders?

Yes, we offer competitive pricing for bulk orders such as 2-packs and 4-packs, perfect for businesses like spas, hotels, and interior designers. Contact us for specific pricing details.

9. Can I return or exchange my towels if I'm not satisfied?

Yes, we offer a satisfaction guarantee. If you are not completely satisfied with your purchase, please contact our customer service team within 30 days for assistance with returns or exchanges.

10. Where are your towels manufactured?

Our towels are manufactured in facilities known for their expertise in textile production, ensuring high-quality standards and ethical practices.

11. Do you ship internationally?

Yes, we offer international shipping. Shipping rates and delivery times may vary depending on the destination. Please check our shipping policies or contact us for more information.

12. Why do you only offer bath towels?

We specialize exclusively in bath towels, emphasizing quality, softness, and absorbency. By focusing on one size, we are able to provide exceptional excellence and attention to detail in every towel we produce.

13. Are your towels fade-resistant?

Yes, our towels are designed to maintain their color and vibrancy wash after wash, thanks to the high-quality dyes and materials used in their production.

14. Can I machine wash and dry your towels?

Yes, our towels are machine washable. Follow the care instructions provided to maintain their quality and longevity.

15. Are your towels suitable for commercial use?

Yes, our towels are ideal for commercial settings such as hotels, spas, and gyms due to their durability, absorbency, and luxurious feel.

16. Do you offer gift wrapping or packaging services?

Yes, we provide elegant gift wrapping and packaging options to enhance the presentation of your towel gifts. Select this option during checkout or contact us for special requests.

17. Do your towels shrink after washing?

Our towels are pre-shrunk during the manufacturing process to minimize shrinkage after washing. Follow the care instructions provided to maintain their original size and shape.

18. What makes your towels suitable for luxury spas and hotels?

Our towels are chosen by luxury spas and hotels for their superior quality, softness, and durability. They enhance guest comfort and reflect the high standards of hospitality.

19. Do you offer any warranties on your towels?

We stand behind the quality of our towels and offer a 90-day guarantee against defects in materials and workmanship. Please refer to our warranty policy for specific details.

20. Can I purchase your towels in physical retail stores?

Our towels are available for purchase online through our website. We also partner with select retailers and boutiques. Contact us for information on locations carrying our products.

21. Are your towels suitable for everyday use?

Yes, our towels are designed for everyday use at home. They offer durability and comfort, making them ideal for regular use in bathrooms.

22. What colors and designs are available for your towels?

We currently offer towels in dark gray and white to ensure they complement various decor styles and settings effectively. These classic colors were chosen for their versatility and timeless appeal.

23. Do you offer gift cards or gift certificates for your towels?

Yes, we offer gift cards that can be purchased online and used towards the purchase of our luxury towels. It's the perfect gift for any occasion.

24. Are your towels suitable for children or sensitive skin?

Our towels are crafted from hypoallergenic materials and are gentle on sensitive skin, making them suitable for both adults and children.

25. Can I sign up for notifications about new collections or promotions?

Yes, you can subscribe to our newsletter to receive updates on new towel collections, exclusive promotions, and special offers. Stay informed and never miss out!